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Customer Testimonials » Amazing customer support! Thanks!

April 16, 2009
by dcept905
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I had been toying with the idea of learning microcontrollers for months and finally decided to purchase a NerdKit, on an impulse, a few minutes after viewing the website. The NerdKits guide and sample code got me up and running with simple programs and concepts in no time. I ordered an RFID reader to interface with the NerdKit and ran into some coding problems with the way C handles "strings" vs. "character arrays". Anyhow, I posted on AVRFreaks forums to get some help with this and ended up figuring out a workaround. What I didn't expect was to receive an Email from someone at NerdKits who had found my post and actually recreated the problem and then got in touch with me to see if I had resolved it. I was completely shocked! I'm used to dealing with companies where I have to call customer service, then get the rep who just reads the scripts off their screen and doesn't have a clue what they're doing to transfer me to somebody technically proficient, only to have that person disconnect mid-sentence after 2 hrs on the phone (coughDELLcough). Any company that actually goes out of its way to help customers certainly gets a huge thumbs up from me! Thanks for everything guys!

Paul L.

May 13, 2009
by brian
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Agreed. Nerdkits has very fast and intelligent support. Keep up the great work guys!

May 31, 2009
by luisgarciaalanis
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  • 1000
June 01, 2009
by dylanjkj1997
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Yeah I had posted something on the Vex forum about reviewing my nerdkit for Make of Robot magazine to help get enough money to build a computer (tech stuff is, unfortunately, VERY expensive for middle school students) and nerdkits actually found my post and emailed me to say it was a great idea and give me advice! I was probably more shocked than you!

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