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Support Forum » Lost newbie

January 07, 2010
by Mike
Mike's Avatar

Gentlemen, I received my nerdkit today.

I registered the led kit first and the nerdkit next.

Now, no matter how I approach it, I cannot download the pdf for the nerdkit. I was able to get the led kit pdf, but now my machine says the nerdkit guide is already down loaded.

I run Linux.

January 07, 2010
by mrobbins
(NerdKits Staff)

mrobbins's Avatar

Hi Mike,

I can see that you've successfully registered both the USB NerdKit and LED Array Kit. I'm not sure what's giving you the message about "already downloaded" -- is that from your browser? Did it save it somewhere that you can't find? In any case, I'll be e-mailing you a link to try momentarily. Let us know if that works.

Mike

January 07, 2010
by Mike
Mike's Avatar

Hey Mike!

Thanks for answering so promptly.

Also, I think I received my kit way ahead of the expected time. Bonus!

No, it's not from the browser, it's from the download app.

The link is reachable, but it's a blank black screen. If I click on it, it turns blue.

Maybe it's something on my end.

January 07, 2010
by mrobbins
(NerdKits Staff)

mrobbins's Avatar

Hi Mike,

Glad to hear that the kits got there quickly. :-)

I'll e-mail you the PDFs momentarily, but they're big files so give it a few minutes.

Mike

January 07, 2010
by Mike
Mike's Avatar

Ok Mike. I got that.

Thanks a lot.

I've got to say, so far I'm as impressed as I was told I would be.

You were very helpful and getting such a quick response is unusual to say the least.

So was Humberto when he responded to my email.

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